The Importance of Being Transparent

One of our guiding principles is TRUST and we carry that principle throughout our business. When we’ve earned your trust, we want to keep it, as a lack of trust is something we wouldn’t even want to consider.  

To foster a culture of trust, we know we have to be transparent.  Our client portal – CPA Total Access Database, is one part of that transparency, if you are a CPA client, all the jobs we have carried out for you can be viewed here

This database has the functionality to show every piece of equipment you have on site, whether we have worked on it; either servicing or called out to repair, or not.  Our service Engineers have the latest technology that uploads the information immediately to this database, meaning you can view the detail all in real time.  

Service Supervisor, Laura Sneddon, explains “It is important to us that our clients receive the best customer service from CPA and this database is absolutely part of that. Our client portal is extremely easy to use and the information contained in it is very useful.  For some clients, it helps ease the burden of finding information for auditing purposes, and for others, it helps them with their budget planning.  For most, it offers excellent visibility of what has been or is being worked on. And because everything is available to view online, it could go some way to help with a Corporate Social Responsibility strategy of being accountable, ensuring less paper is used and wasted in an organisation.”

If you would like more information on our portal and how to gain access, please e-mail servicesupport@cpa-group.com.

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